FAQs
Orders & Payments
1. How can I place an order on Marzeli?
Simply add the products you like to your cart, fill in your shipping details, and choose your preferred payment method at checkout.
2. What payment methods do you accept?
We accept online card payments (Visa, Mastercard).
Shipping & Delivery
3. How long will it take to receive my order?
Orders are usually delivered within 2–5 business days, depending on your location and product type (custom products may take a bit longer).
4. How much is the shipping cost?
Shipping is free
5. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number (AWB).
Warranty & Returns
6. Do you offer a warranty on your products?
Yes, all our products come with a 12-month warranty.
7. Can I return a product if I’m not satisfied?
Yes, you have 14 days from the delivery date to return a product. It must be unused and in perfect condition.
Support
8. How can I contact you?
You can reach us via:
9. Do you have a physical store?
At the moment, Marzeli operates online only — but we deliver anywhere in the country.